Every year brings a new wave of technology promises. The ones that matter are the few that change how a business actually operates.
Below are the five shifts we see having the clearest commercial impact this year, drawn from the programmes we run with clients across financial services, healthcare and manufacturing.
Rather than chasing every announcement, pick the one or two that map to a metric you already report on — revenue per customer, cost to serve, time to market — and run a small, measurable pilot before committing budget.
